Refund & Cancellation Policy

Last updated: 15 October 2026

Campus Store orders

Before dispatch or collection, purchasers may request cancellation by emailing support with their order number. Cancellation is subject to whether the item has been prepared, customized, dispatched or collected. Damaged, defective or incorrectly supplied items should be reported promptly with order details and supporting photographs. The college will review eligibility under applicable law and the published product conditions.

Where a refund is approved, it will be initiated to the original payment method, subject to payment provider and banking processing times. The college will communicate the approved amount and expected timeline when the request is processed.

Fundraising contributions

Contributions to college-approved campaigns are ordinarily treated as voluntary donations and are not automatically cancellable after successful payment. Requests involving duplicate transactions, mistaken amounts, unauthorized payments or other exceptional circumstances may be submitted with the transaction reference. The college will review each request, applicable legal restrictions and whether funds have been committed or used; refunds are not guaranteed.

Failed or duplicate payments

If money was debited but an order or contribution was not recorded, contact support with the payment reference. The college will verify the payment status and coordinate reconciliation or a refund as appropriate.

How to request

Email the support address below with your name, order or payment reference, date, amount and reason. Do not send card numbers, PINs or OTPs.